Terms of Service

Last updated: 18 April 2026

These Terms of Service ("Terms") govern your use of the Cadence IP intellectual property practice management platform (the "Service"). By creating an account, accessing or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" and "Customer" refer to that organisation.

1. The Service

Cadence IP provides a software-as-a-service platform that helps intellectual property practitioners manage matters, deadlines, documents, correspondence, time recording, billing, and related workflows, with optional integrations to third-party services and optional artificial-intelligence assistance.

2. Accounts and access

You are responsible for maintaining the confidentiality of your account credentials, for the activity that occurs under your account, and for ensuring that each user accessing the Service through your account complies with these Terms. You must notify us promptly of any unauthorised use of your account.

You agree to provide accurate, current and complete information when creating an account and to keep that information up to date.

3. Subscription, billing and trial

Access to the Service is provided on a subscription basis. New Customers are entitled to a free trial period of seven (7) days; no payment method is required to commence the trial. After the trial, continued use requires an active paid subscription.

Subscription fees are charged in advance for each billing period and are non-refundable except as required by law. We may change subscription pricing on no less than thirty (30) days' notice; price changes apply at the start of the next billing period.

You authorise us, and our payment processor, to charge the payment method on file for amounts due. Failure to pay may result in suspension or termination of access to the Service.

4. Customer content

You retain all rights, title and interest in and to the content you and your users enter, upload, create or import into the Service, including matter records, contacts, documents, emails, file notes, time entries and invoices ("Customer Content"). You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process Customer Content solely as necessary to provide the Service to you and to perform the operations you instruct (including delivery to integrations and AI providers you have connected).

You are responsible for the accuracy, lawfulness and quality of Customer Content. You must have all necessary rights and consents to enter Customer Content into the Service, including in respect of personal information of third parties.

5. Acceptable use

You must not use the Service to:

• breach any law or regulation, including export-control, anti-money-laundering and sanctions laws;
• infringe the intellectual-property, privacy, confidentiality or other rights of any person;
• transmit malware, conduct security testing without our written permission, or attempt to gain unauthorised access to the Service or to other Customers' data;
• send unsolicited communications, harass any person, or use the Service to perpetrate fraud;
• reverse-engineer, decompile or attempt to derive the source code of the Service except to the extent permitted by law;
• resell, sublicence or provide the Service to third parties as a service bureau except where expressly permitted in your subscription plan; or
• use the Service in any manner that would, in our reasonable judgement, impair the Service or the experience of other Customers.

6. Third-party integrations and AI features

The Service supports integrations with third-party services (including, for example, Xero, Dropbox, Twilio, and AI providers such as Anthropic, OpenAI, and Google). Each integration operates against credentials that you supply. Your use of any third-party service is governed by your agreement with that third party, and we are not responsible for the availability, performance, accuracy, security or terms of any third-party service.

Where you enable AI features, you acknowledge that:

• AI output is generated by a model operated by your chosen AI provider, not by us;
• AI output may be inaccurate, incomplete, biased or unsuitable for your purpose, and must be reviewed by a qualified person before being relied upon;
• AI output is not legal advice;
• proposed actions generated by the AI (including drafted emails, generated documents, proposed invoices and proposed step changes) require your approval before they take effect; and
• you are responsible for ensuring that the data you choose to send to the AI provider may lawfully be processed by that provider, including in respect of confidentiality obligations and personal information.

7. Deadlines and date calculations

The Service includes calculated-deadline functionality. Calculated deadlines are produced by applying the rules and reference dates that you configure. You are solely responsible for verifying the accuracy of those rules and reference dates, and for confirming the correctness of any deadline before relying on it. We make no representation that any deadline calculated by the Service is correct, complete or appropriate for the relevant jurisdiction.

8. Backups and data export

We make regular backups of the Service in the ordinary course. The Service also provides on-demand backup-export functionality which you should use to maintain your own copies of Customer Content. Recovery from our backups in the event of a disaster is on a best-efforts basis and not guaranteed for any particular point in time.

9. Service availability

We aim to make the Service available at all times but do not guarantee uninterrupted access. We may schedule maintenance, deploy updates, or take parts of the Service offline as reasonably necessary. We will use reasonable efforts to give advance notice of planned downtime.

10. Confidentiality

Each party agrees to keep confidential the other party's non-public information disclosed in connection with the Service, to use it only for the purpose of performing under these Terms, and to protect it with at least the same care it uses for its own confidential information of like importance.

11. Suspension and termination

We may suspend or terminate your access to the Service on notice if you materially breach these Terms (including failure to pay), or immediately if continued provision of the Service would expose us or other Customers to material legal, security or operational risk.

You may terminate your subscription at any time by following the cancellation process in the Service or by contacting us. On termination, your right to access the Service ceases. We will retain Customer Content for a reasonable period after termination to allow you to export it.

12. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory or otherwise. We disclaim all implied warranties including merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or trade usage.

You acknowledge that the Service is a tool to assist intellectual-property practice and is not a substitute for the professional judgement of a qualified practitioner.

13. Limitation of liability

To the maximum extent permitted by law:

• neither party will be liable to the other for any indirect, incidental, special, consequential, punitive or exemplary damages, or for loss of profits, revenue, goodwill, anticipated savings, or business opportunity, even if advised of the possibility of such damages; and
• our total aggregate liability arising out of or in connection with these Terms, regardless of the form of action, will not exceed the fees you paid to us for the Service in the twelve (12) months preceding the event giving rise to the liability.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including consumer guarantees that cannot be excluded under the Australian Consumer Law.

14. Indemnity

You will indemnify and hold us harmless against claims, damages, losses, liabilities and reasonable expenses arising out of (a) Customer Content, (b) your or your users' use of the Service in breach of these Terms or applicable law, or (c) your use of any third-party integration.

15. Intellectual property

We retain all rights, title and interest in and to the Service, including all software, designs, documentation, trademarks and goodwill associated with it. Nothing in these Terms transfers any rights in the Service to you other than the limited right to use the Service in accordance with your subscription.

We welcome feedback. If you provide us with suggestions or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without restriction or obligation to you.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to Customer users by email or by an in-product notice before they take effect. Your continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms.

17. Governing law

These Terms are governed by the laws in force in New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth courts exercising jurisdiction in that State for any dispute arising out of or in connection with these Terms.

18. Miscellaneous

These Terms, together with the Privacy Policy and any order or subscription documentation, constitute the entire agreement between the parties in respect of the Service and supersede all prior or contemporaneous understandings on the subject. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. Failure to enforce any provision is not a waiver of the right to do so later. Neither party may assign these Terms without the other's consent, except to a successor in connection with a merger, acquisition or sale of substantially all of its assets.